Please note that our E mail address will be changing very soon so that the address on our business cards will no longer be valid. We will post our new address ASAP.
Our service has been through Talktalk. We have just spent the best part of a day trying to get answers from Talktalk to simple questions about why they are overcharging us for a service that is not working properly and our contract with them.
Every time we have phoned we have visited a different country: South Africa, Thailand, India, even the UK. The responses we have had to our questions have been, in general, incomprehensible and misleading. It was impossible to reach someone who could talk normally. Their staff must be trained to obfuscate, fobb off and ignore customers. All Talktalk want is your money. Our contract with them, which we can't obtain, involves a penalty for our premature termination of it. But we are quite prepared to pay this to get away from them. No doubt we could contest issues to do with the contract but we just can't afford to waste any more time on this subject.
So be warned: avoid Talktalk.
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